News

As a result of the prolonged hot and dry weather conditions, and many more people working from home due to the COVID-19 pandemic, the RWA has seen an unprecedented increase in water use and is urging its customers to use water wisely. This higher-than-normal system demand has resulted in some customers experiencing temporarily discolored water.

Even with the RWA’s water supplies being plentiful, extreme hot and dry weather conditions put strains on water treatment and water supply systems, so does the illegal opening of fire hydrants that often increases during heat waves.

Opening fire hydrants can lower water pressure so firefighters don’t have enough water to put out a fire, potentially putting lives at risk. Children can also be at risk because the powerful force of an open hydrant without a sprinkler or spray cap can knock a child down, causing serious injury. The RWA works closely with the City of New Haven and surrounding communities to reduce the number of unauthorized hydrant openings.

High water demand and open fire hydrants can also lead to temporarily discolored water. Discolored water can occur when higher-than-normal flows of water through the water mains stir up naturally occurring minerals in the water that collect in the pipes. Discolored water is temporary and may look unappealing, so the RWA recommends that customers wait until it clears before drinking it, showering or washing laundry.

Some RWA customers have been experiencing discolored water intermittently over the past several days. Typically, discolored water it will clear on it its own, but to help the situation, customers are advised to run a cold water faucet such as a bathtub, for five to 10 minutes to clear out internal plumbing. If the water remains lightly discolored, wait an hour and then try flushing again. If the water remains discolored after the second flushing, contact the RWA at 203-562-4020 or through the company’s online contact form.

To ensure there is sufficient water to meet the needs of all its customers, maintain supplies for public fire protection and put less stress on local water sources and the environment, the RWA encourages area residents to always use water wisely. Here are some simple things to do:

• Shift non-critical water use, like washing clothes or dishes, to the early morning or later in the evening;
• Use dishwashers and washing machines only when fully loaded;
• Check water faucets, toilets and pipes for leaks, and have them fixed;
• Minimize lawn and garden watering, water before 7 a.m. or after 7 p.m. to avoid evaporation;
• Decrease car washing;
• Take short showers, not baths;
• Refrain from topping off pools unless necessary; and
• Clean driveways, walks and patios with a broom, not a hose.