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New Customer Platform

Get Ready for Our New Customer Platform

On April 2, the RWA is preparing to launch its new, state-of-the-art customer service experience.
Our new account platform will provide features and tools designed to make interacting with the RWA faster and more convenient. Make payments, set up custom alerts, compare bills, keep tabs on your water usage and more — all with a few taps or clicks. We’re also introducing a redesigned, easier-to-read bill and expanded payment options to suit your lifestyle.

Enhanced Account Features

The first time you log in after our new platform goes live, you’ll notice a new online interface chock-full of new options and features.

Online service scheduling: Scheduling a service appointment, or stopping and starting service, will be a snap. No need to pick up the phone. Just log in and choose an available time slot.
Monitor your water usage: Our Water Watch tool will be fully incorporated into our customer portal; no need for a separate login.
AI-assisted chat: Our new AI chat agent can answer common questions or connect you with someone who can help you with your needs.

More Payment Options

Coming soon, we’ll be adding convenient new ways to pay to suit your lifestyle. No more stamps and checks! Make easy, secure payments using Venmo, Zelle, Apple Pay, Amazon Pay — even Alexa!
For those who prefer to pay in person, we’ll be expanding our network of walk-in payment locations, with many new locations across our service territory.
Payments will process in near-real-time. No more waiting for a payment to go through!

Customized Alerts and Notifications

Set up custom alerts by phone, email or text message.