New Customer Platform

Get Ready for Our New Customer Platform

On April 2, the RWA is preparing to launch its new, state-of-the-art customer service experience.
Our new account platform will provide features and tools designed to make interacting with the RWA faster and more convenient. Make payments, set up custom alerts, compare bills, keep tabs on your water usage and more — all with a few taps or clicks. We’re also introducing a redesigned, easier-to-read bill and expanded payment options to suit your lifestyle.

Your New Bill

Your first bill after April 2 should be a breath of fresh air, streamlined and easier to read. Click here to compare the new bill design with the old one.

If you are an Ebill paperless billing customer, you will continue to receive bill notices by email, and an electronic copy of the bill (PDF format) will now be attached to the notification emails.

Setting Up Your Online Account

After we go live, you can set up your RWA online account on the new platform. You’ll need your Activation Code to complete the process — you can find it in your April bill, and we’ll email it to you if you already have an account with us. Here’s what to do.

Visit rwater.com and click My Account to access the account portal.
Click “Sign Up Now.” Your old username and password are no longer valid.
Enter your Name, create a Password, then click Next.
Enter your Email and follow the instructions to verify your email address.
Enter your Account Number and the 4-letter Activation Code found just above the bottom fold on your April bill.
That should do it! Scroll to the bottom of the Account Summary screen to select Paperless Billing and enroll in easy Automatic Payments so you’ll never miss a payment again!

Setting Up Automatic Payments

If you’re an existing Autopay customer or want to set up automatic payments, follow the instructions above to establish your account. You can activate Paperless Billing and Automatic Payments in the Account Summary screen. You’ll need to re-enter your bank account or credit/debit card information. (We did not carry this over from the old system to protect your financial information.)

Third-Party Payments

Any payments you make via your bank or another financial service should continue without interruption, although transactions will not process during the March 21-April 2 “cutover freeze” period. Your account number will not change, but we encourage you to check the information on file with your bank to ensure it matches what’s on your bill.